FAQ

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What if my order arrives damaged?

We will gladly replace any damaged or defective items immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note with photographic evidence at info@amaranthbyagaja.com within 24 hours of delivery.

What is your return policy?

All of our products are made in small batches and hand packaged to ensure the highest quality is maintained. Your satisfaction is important to us. Purchases made on amaranthbyagaja.com are eligible for exchange or return within 30 days of receipt. Product must be new or gently used; please retain the outer packaging (the pink box) for safe transport. Please note that original shipping costs cannot be refunded. 

Please reach out to our team at info@amaranthbyagaja.com with your order number and reason for return or exchange to start the process. 

Bundles, minis and the Kansa wand are final sale and ineligible for return or exchange.

Are your products tested on animals?

Products at Amaranth by Agaja are not tested on animals because we believe in cruelty-free beauty. Your skin deserves the best, and so do animals. Join us in our commitment to ethical skincare.

Are your products safe during pregnancy?

Our products are considered safe for use during pregnancy, but please consult with your doctor before trying any new products.

Are your products vegan?

Our products are 100% vegan because we are dedicated to providing skincare that's not only effective but also ethical. Experience the power of plant-based ingredients with Amaranth by Agaja.

Are your products synthetic fragrance-free?

All Our products are free from synthetic fragrances and emulsifiers, ensuring purity and gentleness for your skin. Discover the difference with Amaranth by Agaja.

When will I receive my order?

Orders are generally processed within 1-2 business days, Monday-Friday.Expedited and overnight orders will be processed the same business day if ordered by 12 pm Mountain time, otherwise they will be processed the next business day.

Orders ship from Denver, Colorado  and generally take 4-6  business days to deliver. You will receive tracking information in your shipping confirmation email to track your package along its route to you!  Carrier delays can happen so we encourage you to continue tracking your package for the most up to date information.

How much does shipping cost?

We currently ship only to the United States. We offer free shipping for all orders over $50 USD. All orders below $50 USD have a flat shipping fee of $6 USD.

Can young children use Amaranth by Agaja’s products?

Yes, absolutely! Amaranth by Agaja's products are safe for use by young children and adolescents. We prioritize gentle, natural ingredients to ensure that even the most delicate skin is cared for with our products. However, we always recommend conducting a patch test before regular use to ensure compatibility with your skin.